At Incentives, we’re providing the same great services at the same great prices (we aren’t charging a Covid “tax,” and we aren’t charging more for credit card payments) you’ve come to expect. We’re also doing everything we can to keep you safe and healthy during your Incentives visits. Here are answers to some frequently asked questions you may have about our operations during this period of uncertainty and change:
Q: Do I need an appointment?
A: Yes. Appointments are required for all services, and until further notice, walk-ins cannot be accommodated.
Q: Have your hours changed?
A: No. We are open 6 days a week – Monday through Saturday.
Q: Has the arrival and check-in/out process changed?
A: Yes. We ask that you sanitize your hands (hands-free sanitizing stations can be found at our entrance and in each hallway, and bottled sanitizers are placed in each treatment room) before entering the spa and upon the completion of your treatments. We will use a touch-free thermometer to scan your temperature upon arrival, and require that you complete a Covid-19 Informed Consent To Treat release form prior to your services.
Q: Will I have to wear a mask?
A: Yes. Until further notice, masks/face coverings must be worn when you enter Incentives and must continue to be worn thereafter. However, if your service requires that your mask be removed (ie. a facial) you can be assured that your Esthetician will be wearing hers (per NYS guidelines).
Q: How will I practice social distancing?
A: We have adjusted our seating to ensure that you can social-distance according to recommended guidelines.
Q: Has Incentives changed its approach to cleaning and sanitizing common spaces and treatment rooms?
A: Yes. We have increased the frequency of our already-rigorous cleaning and sanitation practices, and have installed UV-C Light technology to sanitize all rooms and common spaces. This sanitization occurs nightly. We are also using UV-C wands for local sanitizing as needed throughout the day.